We grant you a period of 7 days from the date of “Delivery” to initiate the communication to return or exchange the products and provide the necessary confirmation. The courier to pick up the exchange or return will be arranged by us within a reasonable amount of time. In case of failure to hand the goods over to a courier organized by us, you shall bear the direct responsibility of returning the goods. The product shall be returned with all the tags attached as delivered.
We reserve the right not to accept return/exchange of products which (i) we believe are being returned after use, or (ii) are damaged (except where the return is on account of damaged goods having been delivered to you in which case a package opening video is mandatory), or (iii) have tags removed or tags removed and attached back. The return/exchange period will expire after 7 days from the day on which the order was delivered.
To exercise the right to return/exchange, you may contact us via e-mail at firstname.lastname@example.org of your decision to return the product.
To meet the return/exchange deadline, it is sufficient for you to confirm your return/exchange via e-mail to email@example.com before the period has expired. Once the exchange/return is initiated for a particular order, there won't be any subsequent exchanges/returns allowed.
In case of product exchange, and subject to above, a fixed charge of Rs.150/250 depending on the size of the article, attributable to the reverse pickup has to be borne by you. If the exchange is deemed appropriate after all the quality checks, the new product will be delivered to you within a reasonable amount of time and in any case within 30 days from the date on which the old product was received by us.
In case of product refund, and subject to above, we will provide you with a store credit for all payments received from you, after deducting any delivery charges paid by you during the purchase and an additional fixed charge of Rs.150/250 depending on the size of the article, attributable to the return, within 3 business days from the date on which the returned goods are received by us. The Store credit will be issued via a special coupon which can be redeemed for any product(s) on the website. No monetary refund will be provided.
When returning the product(s) by Courier arranged by us, you should contact us through our email at firstname.lastname@example.org to arrange for the product to be collected at your home. You should send the product in its original packaging and follow the directions per the e-mail communication.
If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately via e-mail at email@example.com, providing the product details and the damage sustained. You will be required to send a package opening video to confirm the product was received in damaged condition or the product was different from what you ordered. Without package opening video, no return will be processed.
We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be exchanged or whether you have a right for a store credit (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 30 days from the date on which the returned goods are received by us. If it is confirmed that you had received a defective or damaged product, we will provide you the store credit/exchange as per the policy stated above. The refund will be given via store credit only. The return policy is applicable on all products, unless stated